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| RETURN POLICY Plugsplus has a 30 day money back return policy. Plugsplus realizes that from time to time mistakes will be made. You may order the wrong color or may have just changed your mind. Plugsplus can also make mistakes. Errors made by Plugsplus will be corrected without any additional charge to the customer. The 30 day return policy gives ample time to inspect the item to determine if it meets your expectations. If it does not meet your expectations it can be returned for a full refund. All returned items must be in like new condition with the original packaging. The bar codes and serial numbers must match the item that was sent to you. Plugsplus will not accept used or broken merchandise that was not sold by us. If you're using a product that breaks due to a manufacturers defect, this is covered by the factory warranty not Plugsplus. The 30 day return policy is in place to make sure that you got the correct item, color or size that you ordered. It is not a duplicate warranty or a 30 day trial period. Most of the time you're ordering from Plugsplus because we beat everybody's price. Duplicating the factory warranty would just raise costs which I would have to pass back to you, the customer. If you received exactly what you ordered and decide that you don't want it, you are responsible for the cost to ship it back to Plugsplus. Plugsplus, will upon receiving the item back (in like new condition) refund the purchase price of the item. Items that are not in like new condition will be subject to a restocking fee. The restocking fee will be between 10% to 80% of the original cost and will be determined by Plugsplus upon receipt of the returned item. Shipping costs are not refundable unless the error was the fault of Plugsplus. Plugsplus will make every effort to provide 100% satisfaction on all purchases. We are very reasonable people and most refunds should be completed quickly and without question. |
| SHIPPING INFORMATION In an effort to keep prices low Plugsplus does not seek to make a profit on shipping. However, the cost of boxes, tape, labels, labor and postage all needs to be recovered. This normally results in the shipping fee being a dollar or two above the actual postage paid. I think that you will find my shipping rates to be fair and competitive with timely delivery. In addition to the normal shipping costs there may be charges for insurance, delivery confirmation and shipments to foreign countries, Alaska and Hawaii. I will do my best to show the charges up front before you place the order. I will ship to the following countries: Canada, Japan, England, Europe and Australia. Please email me and I will be happy to quote you a shipping change. |
| WARRANTY INFORMATION Most of the products sold by Plugsplus come with a full manufactures warranty. The warranty for each item is detailed in the product description. Items that become defective during the warranty period should be returned to the manufacturer not Plugsplus. All of the manufacturers stand behind their products and I can keep prices lower by not offering a duplicate warranty. |
| Delivery Confirmation Most orders will be shipped with delivery confirmation. The cost is included in the shipping fee. Plugsplus is not responsible for lost items after they have been delivered to your "ship to" address. If the shipping company can prove that they delivered it to you Plugsplus is not responsible for your loss. |
| Insurance Insurance is available upon request for all orders. Insurance is mandatory for all glass and fragile items. |
| TERMS & CONDITIONS The terms and conditions set forth on this page are subject to change without notice. |
| TAX Plugsplus is a registered business in the state of Michigan. Therefore, I must collect tax on all items sold to Michigan residents. If your "ship to" address is in the state of Michigan tax will be charged. From time to time I will sell items on internet auctions. These items could be demo's, one of a kinds, or personal items that I owned myself. If the item comes out of the Plugsplus business inventory it is subject to tax. If it is an item from my personal collection no tax will be charged. If tax is going to be charged it will be clearly stated in the auction. |
| Disclaimer Some the items sold by Plugsplus can cause personal injury if used improperly or carelessly. Fishing hooks, knife blades, broadheads and saw blades are sharp and designed to cut! Lighters produce fire and can burn. When you place an order for these items you agree that you are solely responsible for your own actions and the consequences of those actions. You agree that Plugsplus is totally free from any liability to any damage or injury claim caused by you or the use of these items. In the rare event that any litigation is taken against Plugsplus you agree that all legal actions will take place, be filed and resolved in Grand Rapids, Michigan. |
| Terms & Conditions |